Frequently Asked Questions

Where is my order?

Please refer to your order confirmation email. The ‘View Order Status’ button will take you through to our live tracking system. Any issues, please contact our customer service team at [email protected].

How long will my order take?

All Decathlon My Club garments are bespoke, so please allow 5–6 weeks for you to receive your order, either from the shop closing or time of ordering. If you require any further information on this, please contact your club order organiser or our customer service team at [email protected]. Please note that delivery times may vary during Christmas.

Can I amend my order details?

To amend your order, please contact our customer service team requesting any changes. However, if your order is already in production, unfortunately orders cannot be amended. Please contact our customer service team at [email protected].

Can I mix children and adults sizing in bundles?

Yes, however pricing may differ depending on the sizes selected.

Can I return my garments?

Please check our Returns Policy on the website.

Where are my missing items?

If your order is missing any items, please contact our customer service team at [email protected].

Can I change my delivery/invoice address?

If you wish to amend your address, please request assistance from our customer service team at [email protected].

How does the payment work?

We accept card payments via the Stripe payment gateway.

How much extra for deliveries?

Typically, standard £5 for UK delivery. Full details available at checkout.

How do I know my size?

We have our sizing chart available to download from our website: decathlonmyclub.co.uk/size-guide.

Still stuck?

Can't find what you're looking for? Contact us and we'll be happy to help.